Contents
1. Who we are
livetransfers.io ("livetransfers.io," "we," "us," or "our") operates the website at livetransfers.io and provides a final expense live-transfer lead service connecting licensed insurance agents with prospective customers. This Privacy Policy explains how we collect, use, and share information when you visit our website or use our services. The business operating this service is The AI Agency LLC d/b/a livetransfers.io.
2. Information we collect
Information you provide
When you submit an inquiry or otherwise contact us, we may collect:
- Your name, email address, and phone number;
- The states in which you hold insurance licenses;
- Any message or information you choose to send us;
Information collected automatically
When you visit our website, we and our service providers may automatically collect limited technical information such as your IP address, browser type, device information, pages visited, and referring pages, through cookies and similar technologies.
3. How we use your information
We use the information we collect to:
- Provide, operate, and improve our services;
- Set up and manage your campaigns and route live transfers;
- Respond to your inquiries and provide customer support;
- Send you service-related communications and, where permitted, marketing communications;
- Maintain the security and integrity of our services and comply with legal obligations.
4. How we share information
We do not sell your personal information. We may share information with:
- Service providers who perform functions on our behalf (such as hosting, analytics, and communications);
- Prospective customers and agents as necessary to facilitate a live transfer or lead delivery that is part of the service you have requested;
- Legal and safety recipients where we believe disclosure is required by law, regulation, legal process, or to protect the rights, property, or safety of any person.
5. Data retention
We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
6. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. You can opt out of marketing emails at any time using the unsubscribe link in those emails. To make a request regarding your information, contact us using the details below. We will respond consistent with applicable law.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Third-party links and services
Our website and communications may contain links to third-party websites and services (such as our agent portal or video-submission tools). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after changes become effective constitutes acceptance of the revised policy.
10. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at contact@livetransfers.io.